Last updated: November 9, 2026.
These are the terms for the services The Tortoise Digital provides. By asking us to start work for you, you agree to these terms. If you have any questions, email us at arafat@thetortoisedigital.net.
Our services
We provide website design, search engine optimisation (SEO), Google Business Profile management, social media management, AI search visibility and AI automation for established local and small businesses. The exact services, and the price, are the ones we agree with you before we start work – usually after a free introductory call.
Price and payment
We agree the price and the payment schedule with you before we start. Payment is due on the dates we agree. If a payment becomes overdue, we may pause work until it is paid.
What we need from you
To do the work, we may need access to your website, Google Business Profile, social media accounts and any other accounts related to your online presence, as well as information and images about your business. You are responsible for giving us what we need and for making sure anything you give us is accurate and yours to use.
Ownership
You own your website, domain and business accounts. Any content we create for you as part of the service is yours to use.
Results
We work to improve your visibility, calls and bookings, but we cannot guarantee a specific ranking, number of leads, or amount of revenue. Search engines and social platforms change their rules often, and results depend on your market and on other businesses competing for the same customers.
Monthly services and ending the service
Many of our services are provided month by month. Either of us can end a monthly service by emailing the other. We will complete the work for the month already paid for, and no further monthly charge will be made after that month ends. You remain responsible for any payment for work already done.
Third-party services
Our work makes use of third-party services, including Google, social media platforms, hosting providers and Calendly for bookings. Those services have their own terms and privacy policies, and we are not responsible for them changing, limiting or removing their services.
Our responsibility
We will carry out our work with reasonable care and skill. We are not liable for losses caused by a third-party service, by changes made by a search engine or social platform, or by information or access you provide being incorrect or incomplete. Nothing in these terms limits any rights you have under the law.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last updated. If you continue to use our services after an update, you agree to the updated terms.